Privacy Policy | Mega Medusa Casino

Information we may collect

When you use Mega Medusa Casino, we may collect information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks required and the choices you make. Some information is provided directly by you, while other information is collected automatically when you browse or use the site.

Account and contact details

This may include your name, date of birth, contact details, login information, account preferences and communications with the site. We may also record information about responsible gambling settings, support enquiries and other requests connected with your account. Players should provide information that is accurate, current and complete, and should update it when circumstances change.

Verification and compliance information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other supporting information. Depending on the circumstances, this can include identity documents, proof of address, information about the source of funds or details needed for security and anti-fraud checks. We handle these materials for verification, risk management and compliance purposes.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, refunds and other transaction details. Payment providers may process payment information on our behalf. We may receive information needed to confirm a transaction, prevent misuse, resolve payment issues and maintain accurate account records. We do not necessarily receive or store all payment card details used with a third-party payment provider.

Device, usage and cookie information

When you visit the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and interaction data. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help protect the service.

How we use information

We use personal information for purposes connected with providing and managing the website and casino services. The purposes may include the following:

Creating, maintaining and administering player accounts.
Processing gameplay activity, deposits, withdrawals and other transactions.
Confirming identity, age, account ownership and eligibility to use the services.
Carrying out security, anti-fraud, anti-money-laundering and risk assessments.
Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
Providing customer support, responding to questions and resolving complaints or account issues.
Keeping the website secure, reliable and suitable for different devices.
Understanding how players use the site so that services, navigation and performance can be improved.
Sending service messages, account notices, security alerts and other essential communications.
Sending marketing communications where permitted and where you have provided the required consent or otherwise indicated that you wish to receive them.
Meeting applicable legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

We may combine information from different interactions where this is reasonably necessary for these purposes. We seek to use information that is relevant and proportionate to the activity being carried out. Where information is no longer needed for a legitimate purpose, it may be deleted, anonymised or securely disposed of, subject to legal and operational requirements.

Marketing choices

Marketing communications may include information about services, features or promotions that may be relevant to your use of the website. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting us using the details in the data rights section. Withdrawing marketing consent will not affect essential service, security or account communications.

Sharing, storage and security

We may share relevant information with trusted service providers that help operate the website and provide services to players. These providers may support payment processing, identity and age verification, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They should receive only the information reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal or official request, protect the website or players, investigate suspected fraud or unlawful activity, enforce applicable terms, or support a business transfer or restructuring. We do not disclose personal information for unrelated purposes unless permitted or required by applicable requirements.

Data security

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Security measures can never guarantee complete protection, particularly when information is transmitted online. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised access.

International processing

Some service providers or technical systems may process information in Australia or in other countries. Where information is handled across borders, reasonable steps are taken to support appropriate protection and secure processing. By using the website, you acknowledge that service operations may involve these types of transfers where necessary to provide or protect the services.

Keeping information

We keep information only for as long as it is reasonably required for the purposes described in this Policy, including account administration, dispute handling, security, financial records and legal compliance. Some records must be kept for a period required by law even after an account is closed. When the applicable period ends, information may be securely deleted or anonymised unless another valid reason requires it to be retained.

Your privacy rights and cookies

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include asking for access to your data, requesting correction of inaccurate or incomplete information, asking for deletion of data where it is no longer needed or may lawfully be removed, and withdrawing consent to marketing. You may also ask questions about how your information is used or raise a concern about its handling.

How to make a data request

To exercise your data rights, request access, seek correction, ask for deletion or withdraw consent to marketing, contact support@megamedusacasino.fun. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before completing a request, particularly where the information is sensitive or disclosure could affect account security.

We will review requests and respond within a reasonable time. Some requests may be limited or refused where retaining or using the information is necessary for security, fraud prevention, legal compliance, dispute resolution, transaction records or another permitted purpose. If deletion is not possible, we will explain the reason in general terms where appropriate. Closing an account does not automatically remove every record connected with it.

Cookies

Cookies are small files or similar technologies stored on your device when you visit a website. Mega Medusa Casino may use essential cookies to support login, navigation, security and core website functions. Other cookies may help remember preferences, measure website performance, understand usage or support relevant communications. Cookie availability and purpose may change as the website develops.

You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect login, preferences or the availability of certain website functions. Your browser may also provide controls for deleting existing cookies and limiting future storage.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on the website. Players should review this page periodically. Where an update is significant, additional notice may be provided through the website or relevant account communications.